Refund policy

1. Return Eligibility

You may initiate a return within 7 calendar days from the date of delivery.
To qualify, the item must be in unused, unopened, sealed condition, with the original packaging, labels and any gifts/accessories included.
Perfumes that have had the seal broken, caps removed, or have visible use are not eligible for a refund.
Personalized, engraved or custom-label bottles are final sale and cannot be returned.

2. How to Request a Return

Contact our Customer Service at journeyperfumes@gmail.com or +971508839553 with your order number, reason for return, and photos if the product is defective or damaged.
Once approved, we will send you the return instructions.
The item must be shipped back to us at your cost, unless it is a confirmed defect or our shipping error.

3. Return Shipping & Charges

For customer-change or “didn’t like the scent” returns: you are responsible for the shipping cost of returning the product.
For items damaged, incorrect or defective on arrival: we will cover return shipping and refund shipping fees where applicable.

4. Refund Process

After we receive and inspect the returned item, we will notify you of the refund approval.
Refunds will be issued to the original payment method (where possible).
Refunds may take 7–14 business days to appear on your account depending on your bank or payment provider.
Shipping fees, gift-wrap fees (if any), and any courier return charge will not be refunded unless the return is due to our error.
The refunded amount will equal to what you paid for the item (minus any restocking or shipping cost as per above).

5. Exchanges

We do not offer direct exchanges. If you’d like a different fragrance you should return the original (per above) and place a new order.
If the returned item is defective, we may offer replacement of the same product (subject to stock).

6. Damaged, Defective or Incorrect Items

Please inspect your order on delivery and contact us within 48 hours if the product is damaged, leaked, incorrect or missing parts.
Provide photos of the issue and our Customer Service will guide you through the return or replacement process.

7. International Orders

Returns for international (outside UAE) orders may be limited to replacement only, not refund, depending on customs and shipping constraints.
You are responsible for any export/import duties or return shipping costs for international returns unless our error.

8. Non-returnable Items

9. How to Contact Us

Your cart (0)